The year was modern, which is to say full of inventions nobody asked for and everyone paid for. A home services company – one that repaired windows, replaced doors, and politely lost track of appointments – decided that people were the problem with customer service. People breathed. People forgot. People formed opinions about weather and…
Tag: Information
Operating with Imperfect Information
Jobs are treated as rigid relationships because that illusion of constraints is easier for management. The yearly ritual review is there to solidify that falsehood. Both worker and manager agree on a narrow scheme of evaluation for a minimal raise disconnected from real issues concerning the business or worker. Were allegiance to this fiction doubted,…
Corporate Anti-Majority Values
Every company wants more customers. Rather than make a superior product by understanding need and then delivering something of high quality, most opt to expand mediocre offerings to all demographics by appealing to the lowest common denominator. This strategy sabotages success by focusing on the trivial, signaling exodus to those seeking thoughtfully crafted tools. Google…