Detached Salesmen

The salesman chases leads and uses his cunning to convert them into sales. Because his social skills are unusual compared to workers, they are given fairly free reign and little scrutiny so long as they bring in sales. Since they work for a commission, they utilize this flexibility to shift costs — and are cognizant…

Hazard Pay

IT work dwells in non-human abstractions. The problems being solved rarely consider human relevancy. Management tracks with metrics detached from quality. Policies keep workers in compliance yet fail to bring about good results. Removing humanity from daily life creates a challenging dynamic, like an astronaut transported into outer space far from family, home, and everything…